My name is Susan Ombega.
I joined Amboseli Institute of Hospitality & Technology back in 2015 and did a course in Tour Guiding and Administration. I had to be all rounded, from Front Office, Customer Service and all departments of Tourism and administration. My course took me two and a half years to complete.
I did two Internships sponsored by the school, the first was at Gedi Ruins National Museums where I really learnt a lot about tour guiding. My second internship, I was posted at Malindi Marine Park. Here my passion in Tourism grew and made me love my course so much.
At Malindi Marine Park, I was involved in so many activities based on my career and most of my training was on; front office, accounts, ticketing and customer service. I really majored and had a lot of interest in this four departments. I put in more effort during the weekends since it is was when we had so many visitors and I had to know how to do bookings, ticketing and loading of K.W.S cards.
I got a certificate of merit for completing my course and graduated in 2017.
January 2018, I worked with Kenya Airport Authority (K.A.A) as a volunteer in Customer Service for a period of three months. During that period, I received a job advertisement from FLY 540 about a position at customer care and air ticketing, which I applied and qualified.
Am proud to say that I am who I am today because of Amboseli Institute. During my interview, my interviewers acknowledged that I am from a good institute because some knew it. I was asked for my recommendations from Amboseli institute, Kenya Wildlife Service (K.W.S) and Kenya Airport Authority. (K.A.A).
After a week, an email was sent to me that said I am qualified and will be based at Malindi Airport as a sales and ticketing agent.
Thanks to all the tutors at Amboseli Institute of Hospitality & Technology for inspiring me and making me what I am today.